Clients / Patients

Independent Audiologists Australia  Code of Ethics and Rules of Professional Conduct

Relations with Clients / Patients

Competency

Members must possess and maintain appropriate competences to perform the functions for which they claim expertise. They may not misrepresent their competence,     qualifications, training or experience.

Members must maintain instrumentation at a level that is appropriate to the services offered. The testing location and equipment should conform to relevant international and Australian standards.

Referral to and by Members

When dealing with clients referred by another party, Members should exercise independent professional judgement in the best interest of their client.

If it becomes evident that a client’s needs would be better met by seeking the care of another practitioner, the client should be referred by the Member to an appropriate person. It must be made clear that a client may attend a practitioner of his or her own choice. A letter setting out any relevant information should be provided.

Where a client requires referral to another person, both parties must independently charge their appropriate fees for services provided.

Reports

Reports must carry the name of the attending practitioner and clinic. Where supervision is required, the name of the supervising Member must be included.

Any documents signed by Members in their professional capacity must be strictly accurate in all respects. Statements of fact and expressions of opinion must be clearly differentiated.

Clients have the right to be provided with a copy of any relevant report on request.

Fees

Individual Members will determine their own fees without interference from other parties.

Fees charged should be at all times fair and reasonable and may in general be guided by those recommended by Independent Audiologists Australia.

Clients should be offered information regarding the likely cost of treatment before entering into any contract or undertaking.
Where members enter into contracts with third parties to provide services to clients, such financial arrangements must safeguard the best interests of, and be clearly understood by, clients.

Clients’ Rights and Responsibilities
Any client must be free to return for further consultation if there is dissatisfaction with any aspect of the service rendered by a Member. In such circumstances a client may expect to be treated with courtesy and understanding. In the event that the problem cannot be resolved, the client should be offered referral for further opinion.

Clients should also be informed of their right to complain to relevant authorities, under existing legislation.

The client is responsible for seeking information regarding fees and charges including those relating to third party entitlements and charges.

The client is responsible for reading literature preferred by, and give due attention to advice given in good faith by a Member.

The client is responsible for the outcome of his or her decisions which conflict with advice given by the member.

The client has the right to be offered a choice of treatment devices / instruments, with the relative merits / disadvantages / risks / potential outcomes of each alternative discussed.

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