Conduct of a Practice

Independent Audiologists Australia
Code of Ethics and Rules of Professional Conduct

Conduct of a Practice

Physical Premises

Premises should be designed and maintained so as to reflect concern for the hearing health care of the client and the professional role of the Member,    including adequate space for a reception area,  audiometric testing environment, and consulting room in a location readily accessible to the public.

The consulting room and testing room should be constructed in such a manner as to ensure that the proceedings between the Member and client will be confidential.

Information Available

Identification of Members: The names and qualifications of all hearing care providers regularly attending the practice shall be listed on the premises’ exterior, stationary and other signs. At all times the name of the attending Member should be made known to the client.

Access: Hours of practice are to be clearly displayed. Where the Member provides a visiting service, clients are to be informed how to gain access to the Member.

Billing: Stationary shall identify the practice by business name and practitioners. The invoice should also include the name of the attending practitioner.


Goods Fit for Purpose: Any therapeutic material supplied by a Member should be of good quality and fit for the purpose. Devices should conform to the appropriate Australian standards or other relevant authority.

Continuing Service: Members must provide adequate follow up repairs and service for prescribed devices within their practice.

Clinical Records

Record Keeping: Comprehensive and accurate records for clients should be stored in a secure location and kept for a minimum of fifteen years from the last professional service.

Client Access: Whilst it is understood that Members own all clinical records, clients will be provided with copies of relevant information on request and where such provision does not breach professional confidentiality.

Professional Indemnity Insurance

Members have an obligation to carry appropriate indemnity insurance for the protection of clients, staff and self.

Unsolicited Contact by Audiologists with Clients

Members are permitted to make unsolicited contact by mail, telephone, print or electronic media with their clients where it can be clearly demonstrated to the Independent Audiologists Australia Executive that any information contained in the communication is of potential benefit to the client.

Promotes and supports clinical practices owned by audiologists